On Demand: Hosting Model Spreads - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
Software // Enterprise Applications
News
8/13/2004
11:06 AM
Darrell Dunn
Darrell Dunn
Features
50%
50%

On Demand: Hosting Model Spreads

The utility-computing approach, especially when offered by hosting companies, has proven popular with one segment of the IT industry: companies selling software applications as a service, sometimes called application service providers. One of the areas of greatest activity is within the customer-relationship-management market, where Salesforce.com Inc. has been grabbing market share by offering on-demand CRM services as a hosted service.

The success of Salesforce has driven others in the CRM industry to work with hosting companies to create their own hosted platforms. Siebel Systems Inc. is working with IBM on a subscription service, and Kana Inc. is working with Jamcracker Inc., another service provider that offers what it calls an On-Demand Delivery Platform.

Kana recently introduced two products using Jamcracker's hosting services: Response Live, a Web-collaboration tool, and Kana Response, a response-management system. In the past, those products would have been sold to a customer and installed at the customer's site. Now they're offered as a service.

By using Jamcracker, Kana didn't have to build its own administration system, says Brian Kelly, executive VP of products for Kana, saving as much as a year in design and development and cutting the need to add staff in its IT department.

Return to main story: "Adopting A Utility Approach"

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
Commentary
CIOs Face Decisions on Remote Work for Post-Pandemic Future
Joao-Pierre S. Ruth, Senior Writer,  2/19/2021
Slideshows
11 Ways DevOps Is Evolving
Lisa Morgan, Freelance Writer,  2/18/2021
News
CRM Trends 2021: How the Pandemic Altered Customer Behavior Forever
Jessica Davis, Senior Editor, Enterprise Apps,  2/18/2021
White Papers
Register for InformationWeek Newsletters
Video
Current Issue
2021 Top Enterprise IT Trends
We've identified the key trends that are poised to impact the IT landscape in 2021. Find out why they're important and how they will affect you.
Slideshows
Flash Poll