I pinged Venkatesh Rao, a contributor here at the Enterprise 2.0 blog and a researcher at Xerox, after I had received several comments from other interviewees in the Open Enterprise 2009 study about his recent writings. A wonderful example of the "coincidensity" rising around the research study, where I am finding more and more fascinating people working in this area.I wanted to dig into some recent thoughts Venkatesh has offered here about culture and change in business (see There Is No Such Thing As Culture Change), and various related posts at his other blog, Ribbonfarm. Venkatesh and I had an interesting sojourn into the future of business:
Venkatesh argues that 'culture change is hard' may be an excuse for not pushing hard to get adoption to happen. "It's part of people playing the Impossible Problem Game." If you set up something as culture change, then everyone frames it as impossible, like boiling the ocean. You should look for a more 'Darwinian survival of the fittest' model, where various alternatives are envisioned as competing with each other.
In a similar vein, he discussed his view that 'social media' is actually quite different from other management disciplines that preceded it, like knowledge management. One factor is the generational differences involved, as when younger people join the company with deep social media experience. The technologies may look similar to earlier technologies, but they are very different in practice.
I love his thought that we need to move the discussion about Enterprise 2.0 to where there is some dissent.
Venkatesh agrees with me that 'knowledge management' is a dangerous metaphor, and leads people into a very static mindset. He says that we need to have a 'dialectic', which is another take on take on social. His discussion of how dissent can be too timid, and lead to groupthink, is very illuminating.
A tremendously helpful discussion for me, and I hope for others.
How Enterprises Are Attacking the IT Security EnterpriseTo learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Infographic: The State of DevOps in 2017Is DevOps helping organizations reduce costs and time-to-market for software releases? What's getting in the way of DevOps adoption? Find out in this InformationWeek and Interop ITX infographic on the state of DevOps in 2017.
Digital Transformation Myths & TruthsTransformation is on every IT organization's to-do list, but effectively transforming IT means a major shift in technology as well as business models and culture. In this IT Trend Report, we examine some of the misconceptions of digital transformation and look at steps you can take to succeed technically and culturally.