Oracle Adds Google Maps To Field Service Software - InformationWeek
IoT
IoT
Software // Information Management
News
7/19/2007
03:40 PM
50%
50%

Oracle Adds Google Maps To Field Service Software

Integrating precise geographical information is one of the enhancements Oracle has built into Field Service Release 12.

Oracle is integrating Google Maps into its Field Service dispatch management application in an effort to let business users manage service calls more efficiently through the use of precise geographical information. Oracle disclosed the move Wednesday as it introduced Field Service Release 12, the latest version of the software.

Under the plan, Oracle Field Service will include application programming interfaces that allow users to easily add geographic data pulled from Google Maps for Enterprise mapping software. That should allow field service dispatchers to more quickly identify problem locations and create the most efficient routes for service personnel to follow, Oracle said.

The capability will also allow field technicians to view their upcoming jobs using the satellite or map views within Google Maps.

In addition to adding Google Maps, Field Service r12 contains a number of other enhancements. It adds spatial coverage for Western Europe and other non-U.S. markets and tools for scheduling multi-day field calls and customer appointment confirmation tracking.

It also includes portal software for field service managers, allowing them to more easily work with third-party field service representatives across multiple time zones. A dashboard view lets managers track inventories in field service warehouses and technician stores.

Oracle Field Service Release 12, with integration tools for Google Maps, is available immediately, Oracle said. The company did not disclose pricing.

Separately, Oracle on Thursday said it had entered into a partnership with Indian IT services provider Zensar Technologies through which it will offer enterprise resource planning software to small- and mid-sized businesses in the country.

Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
How Enterprises Are Attacking the IT Security Enterprise
How Enterprises Are Attacking the IT Security Enterprise
To learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Register for InformationWeek Newsletters
White Papers
Current Issue
Digital Transformation Myths & Truths
Transformation is on every IT organization's to-do list, but effectively transforming IT means a major shift in technology as well as business models and culture. In this IT Trend Report, we examine some of the misconceptions of digital transformation and look at steps you can take to succeed technically and culturally.
Video
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll