The resistors are, perhaps, the toughest lot to tame. These folks have been communicating one way for many years, and those habits are tough to break. You really have to tailor your system to mimic how they already work. That, and have some patience.
The rogue users embrace the technology, but it is often the wrong technology, which makes it more difficult to manage. If you want to see the productivity benefits that Unified Communications has to offer, then this becomes a painful, but important priority.
Fritz Nelson is an Executive Editor at InformationWeek and the Executive Producer of TechWebTV. Fritz writes about startups and established companies alike, but likes to exploit multiple forms of media into his writing.
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