Push Cars, Not Paper - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
Software // Enterprise Applications

Push Cars, Not Paper

GM--General MotorsGM thinks its dealers need to spend more time hawking cars and less time filling out purchase orders, processing warranty claims, and scouring the Internet for deals on plaid jackets. And who can blame it? Sales dropped 10% in December. So General Motors has tapped two vendors--Reynolds and Reynolds and Quorum Information Technologies--to roll out enhanced dealer-management systems designed to reduce back-office work for its U.S. and Canadian sales force.

"The more time dealers can spend with customers, the more they can sell," says Nick Bell, GM's process-information officer for sales, service, and marketing. GM isn't releasing financial terms of the deal, disclosed last week. Dealers have to foot the bill for installation and support, and they're still free to use existing systems from other vendors.

GM is working with the vendors to make business data stored in legacy computers available via the systems' Web interfaces. That means dealers should be able to use an application from one vendor or the other to tap into GM for real-time information about inventories, parts, and services. For jackets with matching belts and shoes, they'll still have to hit eBay.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
Commentary
Get Your Enterprise Ready for 5G
Mary E. Shacklett, Mary E. Shacklett,  1/14/2020
Commentary
Modern App Dev: An Enterprise Guide
Cathleen Gagne, Managing Editor, InformationWeek,  1/5/2020
Slideshows
9 Ways to Improve IT and Operational Efficiencies in 2020
Cynthia Harvey, Freelance Journalist, InformationWeek,  1/2/2020
White Papers
Register for InformationWeek Newsletters
Video
Current Issue
The Cloud Gets Ready for the 20's
This IT Trend Report explores how cloud computing is being shaped for the next phase in its maturation. It will help enterprise IT decision makers and business leaders understand some of the key trends reflected emerging cloud concepts and technologies, and in enterprise cloud usage patterns. Get it today!
Slideshows
Flash Poll