Pushing Wireless To FedEx Drivers' Hands - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
News

Pushing Wireless To FedEx Drivers' Hands

The courier is investigating whether it would improve customer service.

FedEx is testing a wireless system designed to free its couriers from having to return to their trucks to input information or receive new pickup requests. Five million messages a day are fired over FedEx's private network, says Ken Pasley, head of wireless-systems development. That network reaches to each of its trucks. Pasley is investigating whether customer service can be improved by pushing that link all the way to computers in drivers' hands.

The test includes AT&T Wireless' GPRS network and Bluetooth connections between a driver's handheld and a smart phone. Such a setup could tell a courier about a new pickup request elsewhere in a building in which she's making a delivery. She could also more quickly alert FedEx sales staff to new opportunities. Some shipping information could even be pushed back to customers' own networks, Pasley says. Any rollout of the service would wait until next summer. Says Pasley: "We have 40,000 couriers, so we can't just throw the switch on this."

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
State of the Cloud
State of the Cloud
Cloud has drastically changed how IT organizations consume and deploy services in the digital age. This research report will delve into public, private and hybrid cloud adoption trends, with a special focus on infrastructure as a service and its role in the enterprise. Find out the challenges organizations are experiencing, and the technologies and strategies they are using to manage and mitigate those challenges today.
Slideshows
What Digital Transformation Is (And Isn't)
Cynthia Harvey, Freelance Journalist, InformationWeek,  12/4/2019
Commentary
Watch Out for New Barriers to Faster Software Development
Lisa Morgan, Freelance Writer,  12/3/2019
Commentary
If DevOps Is So Awesome, Why Is Your Initiative Failing?
Guest Commentary, Guest Commentary,  12/2/2019
Register for InformationWeek Newsletters
Video
Current Issue
Getting Started With Emerging Technologies
Looking to help your enterprise IT team ease the stress of putting new/emerging technologies such as AI, machine learning and IoT to work for their organizations? There are a few ways to get off on the right foot. In this report we share some expert advice on how to approach some of these seemingly daunting tech challenges.
White Papers
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Sponsored Video
Flash Poll