Businesses seeking to engage with online communities on their own websites or all around the social web will find the guide invaluable in getting up to speed on the state of the art and making sure their employees have the foundation they need to be effective.
The end product is in two parts. Part one is a 75 page collection of case studies, advice and discussion concerning the most important issues in online community. Part two is a companion online aggregator that delivers the most-discussed articles each day written by experts on community management from around the web.
"This report is a thorough collection of tips for community-building, and for understanding the variety of community management roles out there today. I found quotes on almost every page that had me nodding my head in agreement."
- Janetti Chon, Community Manager for TechWeb/O'Reilly Web 2.0 ExpoYou can also find me on page 24