Remedy Moves To Web-Based Customer Self-Service - InformationWeek

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Remedy Moves To Web-Based Customer Self-Service

Remedy Corp. is attempting to move beyond call-centerapplications. The vendor unveiled a new set of Web-basedself-service applications yesterday for such things as theprocurement of office supplies and the reporting of expenses.

The new product line, called [email protected], consists of threeapplications: [email protected], intended to simplify thepurchase of non-production materials and services such asoffice supplies; [email protected], which automatically orders allitems and services needed for new hires and employeerelocations; and [email protected], which automates expensereporting and management.

[email protected], available now, lets users enter, route, andtrack purchase requisitions and orders online. Remedyestimates that a customer with 5,000 purchase requests peryear will see a return on investment within six months.That's because an electronic procurement system can reducethe cost of processing a purchase order to about $30 from$107, and speed purchase-order processing to 2 days from 7.3days, according to a recent Aberdeen Group study. Pricing [email protected] begins at $100,000.

Pricing for [email protected] and [email protected] is not available.Both are expected to ship in the second quarter.

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