Salesforce.com's Social Enterprise Approach Pushes "Customer" Part Of CRM - InformationWeek

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Salesforce.com's Social Enterprise Approach Pushes "Customer" Part Of CRM

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Salesforce.com co-Founder Parker Harris discusses why the company has moved past its Cloud 2 mantra, with acquisitions like Heroku and Radian6 enabling even tighter customer relationships for the enterprise.

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