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Salesforce Vs. The Competition: A CRM Primer

Salesforce.com is a leader in providing cloud-based enterprise software applications and platform services. How does it stack up to the competition? Here's how.
Delivery Model
Marketshare And Target Customer Size
Target Industry Segments
Reporting And Analysis
Mobile
Integration With Social Media And Productivity Applications
Licensing And Pricing
Customer Support
Conclusion
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Salesforce CRM

Salesforce.com's customer-relationship management (CRM) systems enable its customers to track, manage, analyze, and share information about sales opportunities, leads, and ongoing processing, and even make forecasts about sales.

Although at age 16 Salesforce.com is younger than SAP, Oracle, Microsoft, and some other major players offering CRM solutions, it's sitting on top of the sector. The latest report from Gartner indicates that Salesforce.com leads worldwide CRM software vendors with 18.4% marketshare in 2014, compared to No. 2 SAP, with 12.1% marketshare. Salesforce.com also had the highest revenue growth (28.2%) from 2013 to 2014, versus No. 2 Microsoft with 21.7% growth.

Salesforce categorizes its products under various cloud-based offerings, including Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, and Analytics Cloud. Its solutions are customizable and can be tailored to meet a business' particular requirements.

Salesforce also offers Force.com and Heroku, platform-as-a-service (PaaS) application development frameworks enabling cloud-based application development, as well as the AppExchange marketplace, which offers more than 300 mobile-ready apps based on the Salesforce1 platform. Overall, the Salesforce.com platform helps improve productivity by managing and organizing contacts, opportunities, leads, and partners.

Take a look through this slideshow for a quick breakdown of this popular CRM platform and data on how it stacks up against its competitors.

[Cover image: NorthernStock/iStockphoto]

 
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