GM is incorporating tools such as Capability Maturity Model Integration and Information Technology Infrastructure Library to drive business processes and standards for change management, production control, and enterprise monitoring. With these tools and increased collaboration with suppliers, it's achieving greater efficiencies. "We've reduced our design-cycle time from 48 months in 1996 to less than 24 months today," says Kathi Mehall, director of planning of information systems and services at GM. "We cut a billion dollars from the annual $4 billion IT budget, consolidated more than 7,000 legacy systems to fewer than 3,000, and improved productivity by 25% over the past six years," she says.
Globalization requires closer collaboration between suppliers and manufacturers. About 60% of GM's estimated growth will come from emerging economic countries such as Brazil, China, India, Mexico, Poland, Russia, South Korea, and Thailand. So GM is developing business processes adapted to local conditions for design, manufacturing, quality, and distribution. The information systems and services group supports this effort, providing the tools for collaboration and systems reuse that let the company leverage global resources in delivering products for local markets. GM recently engineered one product in one country, manufactured it in six, and sells it in 124 countries.
Delphi Corp. is focused on standardization, too, with a project begun last year to transform a model based on relatively self-sufficient IT teams aligned into divisions and regions into a strong shared-services model. The company also is collaborating more closely with suppliers through its Web portal. Suppliers can suggest cost-savings ideas, such as a change in a design specification that would make a part easier to secure and increase product quality. To date, the program has achieved $8 million in savings, with an additional $74 million expected.
Delphi expects that its suppliers will match its global presence, setting up local offices and deploying the necessary technology to support them. Says Bette Walker, Delphi's VP and CIO: "Our IT suppliers have become an integral part of our product and services offerings and an extension of us."
|Company||Revenue in millions||Income (loss)
|General Motors Corp.|
|Nissan North America Inc.|
|Johnson Controls Inc.|
|Mitsubishi Motors North America Inc.|
|Goodyear Tire & Rubber Co.|
|TRW Automotive Holdings Corp.|
|JM Family Enterprises Inc.|
|International Truck & Engine Corp.|
|Michelin North America|
|Advance Auto Parts|
|Tower Automotive Inc.|
|American Suzuki Motor Corp.|
|CSK Auto Inc.|
|Reynolds & Reynolds|
|Rush Enterprises Inc.|
|Financial data is from
public sources and company supplied.
Revenue is for latest fiscal year.
Dashes indicate companies requesting financial information not be disclosed.