Re: Who did the mobile interface and back-end connections?
Not only did the SAP system that Avon named 'Promise' fail us but so did Avon Canada.
When Promise launched - there were not enough staff in the Contact Centre to take calls and some reps were on hold (on their own dime) for more than 2 hours. And when contact was made with Avon - they denied the problems being caused by their system.
In every instance, since Promise launched, Avon staff made the representative feel like that the error was caused because the rep didn't know what they were doing. They came short of calling us stupid.
I have been a representative for 25 years and have seen a lot of changes but this, by far, was the worst change. I lost over half of my team - yes, the ones who sold Avon to supplement their income - the ones that did it part time. Honestly, I don't blame them - it was far more hassle than it was worth! And Avon has been pushing hard for leaders, such as myself, to recruit more people into the business but how can a leader, in good conscious, bring new reps into a company that uses a flawed system and doesn't accept responsibility for it?
Now that Avon has announced that they are not rolling this program out globally, but will leave Canada on the system just goes to prove that once again, the Canadian representatives are being hung out to dry.
Management and staff at Head Office maintained their full salary, of that, I'm sure of..............but reps/leaders lost significant income and customers with the launch of this flawed system!
I'm almost embarrassed to tell people that I am with Avon..............and all I can say, is shame on you, Avon!