What's your experience with Salesforce analytics?
The cusotmers I've talked to who want deeper analytics generally get there by using inclumbent BI and analytics tools. I talked to SunTrust bank recently, for example, and it developers deep predictive customer scores using SAS -- the software it uses for many analyses well beyond CRM, such as lending risk. It's also deploying Lattice in a move toward deeper marketing analytics.
Given what Benioff said, it's pretty clear Salesforce doesn't intent to compete with the likes of BusinessObjects, Cognos, or, in the big-data vein, Splunk. So the question is, does it provide good-enough reporting and analytics to support sales, service and marketing? Share your experience.