Microsoft Dynamics CRM 2016 Bolsters Machine Learning Capabilities - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
Software // Enterprise Applications
News
11/5/2015
09:10 AM
Connect Directly
Twitter
LinkedIn
Google+
RSS
E-Mail

Microsoft Dynamics CRM 2016 Bolsters Machine Learning Capabilities

Microsoft is changing its approach to customer service in Dynamics CRM 2016, which will include Azure Machine Learning among its new capabilities.
3 of 3

(Image: Microsoft)

(Image: Microsoft)

3 of 3
Comment  | 
Print  | 
Comments
Newest First  |  Oldest First  |  Threaded View
soozyg
50%
50%
soozyg,
User Rank: Ninja
11/5/2015 | 10:49:41 AM
immediate service
They are probably much more expensive than regular CS, but I do love websites that contain IM help windows for instant messaging of issues. I have solved many an issue within minutes that way.
soozyg
50%
50%
soozyg,
User Rank: Ninja
11/5/2015 | 10:47:19 AM
staff issues
It doesn't help that customer service departments are among the least empowered within their organizations. Service teams experience a 27% annual turnover rate,

I can see how turnover rate wouid be an issue. People prefer to solve their own technology issues, but by the time they call customer service they're frustrated, in a bad mood and they want immediate resolution.
Slideshows
DeveloperWeek NY and MongoDB World Tackle Transformation
Joao-Pierre S. Ruth, Senior Writer,  6/25/2019
Commentary
GDPR One Year Later: Was the Hype Worth It?
Guest Commentary, Guest Commentary,  6/19/2019
White Papers
Register for InformationWeek Newsletters
Video
Current Issue
A New World of IT Management in 2019
This IT Trend Report highlights how several years of developments in technology and business strategies have led to a subsequent wave of changes in the role of an IT organization, how CIOs and other IT leaders approach management, in addition to the jobs of many IT professionals up and down the org chart.
Slideshows
Flash Poll