Federal Express Takes BI Seriously - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Software // Information Management

Federal Express Takes BI Seriously

Well-established integration and information management provides foundation for BI.

Ventana QuickTake™

This week we heard from Rob Carter, EVP and CIO of Federal Express, whose BI strategy is core to the company’s business success. FedEx, one of the largest services companies in the world, has built one of the most highly automated IT operations. In their world-wide operations they utilize service quality indicators to manage performance throughout the entire organization. In addition, they empower customer-facing operations to ensure information is timely. Built on a data-based architecture utilizing Teradata and an event-based architecture utilizing TIBCO, it has constructed a foundation of downstream systems for BI including Actuate and others. Through an information hub, it has made operations very effective by focusing on customer-to-package level profitability. Organizations looking to build a BI initiative that can enable process and performance improvement, compliance, and profitability management like FedEx should get IT to make information for business their highest priority.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
InformationWeek Is Getting an Upgrade!

Find out more about our plans to improve the look, functionality, and performance of the InformationWeek site in the coming months.

10 Things Your Artificial Intelligence Initiative Needs to Succeed
Lisa Morgan, Freelance Writer,  4/20/2021
Tech Spending Climbs as Digital Business Initiatives Grow
Jessica Davis, Senior Editor, Enterprise Apps,  4/22/2021
Optimizing the CIO and CFO Relationship
Mary E. Shacklett, Technology commentator and President of Transworld Data,  4/13/2021
White Papers
Register for InformationWeek Newsletters
Current Issue
Planning Your Digital Transformation Roadmap
Download this report to learn about the latest technologies and best practices or ensuring a successful transition from outdated business transformation tactics.
Flash Poll