re: Internet Tops For Communicating With Government
Great article! I think the nature of the information being requested/discussed is a big driver for what channels are considered acceptable--especially when it comes to things like health care, financials, etc. I wouldn't want to post a question about my own taxes on any IRS social presence that pops up, but I might use social media to search for people who have had the same question. I'll bet age and socioeconomics play a big role in what channels people use as well. You can see how organizations will have their work cut out for them in the future, maintaining more and more modes of communication--each with their own culture, regulatory issues, etc.
Contributing Editor, The BrainYard