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Performance Notification Is Not Performance Management

Event-based alerts need context to enable timely management.

VentanaQuickTake

Take
Ventana Research's recent study on performance scorecards, dashboards and alerts showed that context is critical in order for timely notification to translate into timely management of performance. Context guides business users in their analysis of the underlying causes of events that trigger alerts and helps them make better-informed decisions through knowledge of the business environment in which events occur. In fact, 100 percent of respondents who said their alerts did not provide guided analysis also said their alerts were always out of date. To organizations that want to reduce latency in notification, analysis and management of threats and opportunities, Ventana Research recommends they evaluate event-based operational intelligence technology.

Related Research Note:
Operational Intelligence Enters the Spotlight
Understanding the technology components of OI

About Ventana Research
Ventana Research is the leading Performance Management research and advisory services firm. By providing expert insight and detailed guidance, Ventana Research helps clients operate their companies more efficiently and effectively. These business improvements are delivered through a top-down approach that connects people, process, information and technology. What makes Ventana Research different from other analyst firms is a focus on Performance Management for finance, operations and IT. This focus, plus research as a foundation and reach into a community of over two million corporate executives through extensive media partnerships, allows Ventana Research to deliver a high-value, low-risk method for achieving optimal business performance. To learn how Ventana Research Performance Management workshops, assessments and advisory services can impact your bottom line, visit www.ventanaresearch.com.
2006 Ventana Research

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