Ventana Research 2007 BI and Performance Management Scorecard - InformationWeek

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Software // Information Management

Ventana Research 2007 BI and Performance Management Scorecard

In its mid-year 2007 report, Ventana Research defines performance management, explains its PerformanceCycle assessment methodology and details the scores and ranking for 13 leading BI and performance management vendors and products.

The Ventana Research Performance Management Vendor and Product Scorecard is a tool that organizations can use to improve their understanding of how well different software tools and systems may meet their business and IT requirements for Performance Management.

Only through applying information technology efficiently can organizations connect their people and processes effectively to manage performance. Despite our ongoing intensive work in this market area, Ventana has found little substantive research on how to apply information technology to the business requirements of managing performance. While there are dozens of reports that evaluate products and their features, none focuses on how to apply information technology to the people and processes of an organization for the express goal of improving performance. This is particularly important because a company’s purchasing history and personnel’s vendor biases can undercut the objectivity of assessments. Making the wrong decision may have significant negative impacts, such as raising the total cost of ownership (TCO) and lowering the return on investment (ROI).

The most important caveat we can offer in this area is that information technology alone cannot help an organization improve its business performance. Ventana Research has defined a PerformanceCycle methodology that links the business process of managing performance to the organization’s information technology. The methodology is the foundation of this research, and we have used it to assess the maturity of software vendors and products for Performance Management.

Assessment Overview

For this 2007 mid-year report, we researched 17 vendors, 13 of which satisfied our auditing and validation requirements to be certified as part of this report. The research was conducted from July to September of 2007. Products assessed had to be generally available in June 2007. Ventana Research collected the information and validated the results both independently and with the technology suppliers to ensure accuracy.

It's important to note that the 13 vendors evaluated in this Scorecard all complied with the rigorous standards and challenging requirements we set when we began to do this research and have maintained over the years since. We also assessed products offered by four large vendors, Microsoft, Microstrategy, Oracle and SAP, without their participation because they are commonly used across thousands of organizations. A far larger set of vendors was invited to participate, but most would or could not (these companies are identified on page four).

Any organization looking to assess, validate and improve its Performance Management processes and systems should make use of this research. This Scorecard and associated research can be especially useful for two critical activities in your organization. The first is to assess existing processes and IT systems for managing performance to identify gaps and other shortcomings. The second is to build a business and technology framework for evaluating new IT investments and processes. Using one framework that links business and technology projects together for Performance Management can ensure an effective plan and program built according to it.

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