Microsoft's enterprise sales are booming, but Surface is still no match for the iPad.
7 Mistakes Microsoft Made In 2013
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Microsoft handily beat Wall Street estimates Thursday, announcing revenue of $24.52 billion for its second fiscal quarter, which ended Dec. 31. The highest-grossing quarter in company history, Microsoft's second quarter, was up from $21.5 billion in the same quarter last year. Net income was $6.6 billion, which translated to 78 cents per share.
Analysts had expected net income of $5.8 billion and revenue of $23.7 billion, according to Thomson Reuters.
If Thursday marked the last earnings report for outgoing CEO Steve Ballmer, he will have exited on a high note. Since announcing his retirement plans in August, Ballmer has been a punching bag in the press, with reports not only critiquing his previous leadership but also implying that he and Bill Gates have become impediments to the search for Ballmer's successor. But since bottoming out in July, when the company took an embarrassing $900 million write-down on unsold Surface inventory, the company has exceeded expectations in consecutive quarters.
Microsoft's good news includes caveats, though. The company made progress in its quest to woo consumers, but don't let headlines about "doubled Surface revenue" mislead you; Microsoft's tablets are still losing money. What were the highs and the lows for Microsoft? Here are five key takeaways from the company's strong earnings.
1. Microsoft's enterprise business is booming Microsoft's consumer-oriented efforts grab a lot of press, but it's making its most rapid progress with business customers. Overall commercial revenue grew 10% to $12.67 billion. SQL Server achieved double-digit revenue growth and cloud services revenue more than doubled, with particularly strong growth in both Office 365 and Windows Azure. Windows revenue from enterprises was also up, propelled partially by companies migrating off of Windows XP.
2. Microsoft made restricted progress among consumers Some Ballmer critics argue that Microsoft should spin off its consumer businesses and focus on lucrative enterprise products. Thanks to strong Xbox sales, the most recent quarter makes this argument a little less tenable. Microsoft sold 7.4 million Xbox consoles in the second quarter, including 3.9 million units of the new Xbox One. Sony's PlayStation 4 has reportedly edged out the Xbox One in overall sales, but demand for both units has been more robust than many commentators had expected.
Microsoft also reported that more than 3.5 million people have subscribed to Office 365 Home Premium, up from around 2 million last fall. Other consumer-related highlights included a 34% increase in revenue from Bing.
Microsoft CEO Steve Ballmer
3. Consumers are still indifferent to Windows 8.1 Surface revenue reached $893 million, more than doubling the $400 million Microsoft earned from its tablets in the first quarter. But according to the company's most recent SEC filing, Microsoft is still losing money on the devices -- around $40 million in quarter two.
The Surface wasn't the only Windows 8.1 device that earned consumer shrugs; slumping PC sales continued to eat into Microsoft's bottom line as well. Windows OEM revenue was down only 3% year-over-year, but that was thanks largely to a 12% boost in revenue from the professional-oriented Windows OEM Pro. With PC shipments off 10% last year, the worst slide on record, Microsoft conceded that Windows revenue from consumers was "soft."
4. The PC slump is affecting consumer Office sales too With consumers spending more time on tablets and going longer between PC upgrades, Office revenue from consumers declined $244 million, or 24%. Microsoft said some of the decline was offset by the aforementioned increase in Office 365 Home Premium subscribers.
5. With no news on the CEO front, Microsoft still faces questions By any standard, Microsoft's quarter exceeded expectations. But the company's next CEO will face tough questions. The company's enterprise businesses are performing well, but its consumer businesses aren't generating cash at nearly the same rate. Even when devices sell well (and many of Microsoft's still don't), they can't generate the same margins that software can. That's one reason Microsoft's profits were up only 3% even though revenue was up 14%.
The company undeniably made inroads with consumers during the most recent quarter, and with BYOD becoming more mainstream, it's easy to see why Microsoft feels compelled to pursue the market. But with Microsoft still lacking a strong foothold in mobile, and consumer PC sales still declining, time will tell if Ballmer's replacement sticks with the current strategy.
Michael Endler joined InformationWeek as an associate editor in 2012. He graduated from Stanford in 2005 and previously worked in talent representation, as a freelance copywriter and photojournalist, and as a teacher.
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