Re: Listen to customers
I'm not quite that negative on Microsoft. Windows 8 and Windows Phone 8.1 have obviously left much to be desired, but on the software, services and infrastructure sides, they're making a lot of smart moves. Azure is the future, not Windows, and I think they're doing a decent - not necessarily great - job realigning their priorities for this future. This observation refers more to the Nadella regime than the end of Ballmer's, but even under Ballmer, this shift had started. Now it's accelerating. And Windows 10 could be much better. Given slow enterprise refresh rates, Windows 8's lousy reception doesn't necessarily constitute a burn-down-the-company crisis. I think we'll see more OSes in wide use in the future, and a noticeable if ultimately modest diminution of Windows share, particularly among consumers and very specific business roles. But I don't think Microsoft's in a dire situation at the company-wide scale. They'll remain a gigantic tech player, though maybe not the biggest player.