More unappealing than appealing
Microsoft has become enamored of touch-centric interfaces. I've used both mouse/trackball-centered and touch-centered interfaces, and the the touch-centered interfaces are, by far, the slowest and least productive, with the highest error rates. For graphics and engineering design work they are utterly useless. This new obsession is an echo of Microsoft's earlier obsession with the Web of 18-20 years ago, when Windows XP was brought out, making everything Web-centric. In the real world users don't work in Web-centric or touch-centric environments. This is utter lunacy, a result of a marketing department that is out of touch with their customers. The reason Microsoft gets away with it is because they're currently the 800-pound gorilla in the consumer computing world, although that gorilla may have shed 50-100 pounds since they foisted Vista on their customer base. This is reflected in institutional users clinging to Windows XP, switching from Microsoft Office to OpenOffice or LibreOffice, and abandoning Microsoft for Apple or Linux.
Another drawback of Microsoft's operating systems since Windows 8 came out is a deliberate move to shut out third-party software and build a "walled garden", where only Microsoft-branded programs run optimally, or run at all. They are trying to copy Apple's business model, which might work fine for the basic user who doesn't need much more than an email program, a word processor, a spreadsheet and a presentation manager, but it doesn't meet the needs of "power users" who use computers outside that narrow range. As a result of this shift in policy, I and many other Microsoft clients are gradually abandoning them and moving to systems such as Linux, where serious users aren't subject to the whims of non-technical marketing executives and software that runs today can be expected to still run and be useful five to ten years from now.