Re: Listen to customers
That is not entirely true. Microsoft did bother to get user input and that input was loud and clear about not wanting Metro (so why is it still in Win10?), wanting the Start menu (why is it ruined by Metro in Win10), hating the charms (yay, those are gone!), and wanting a better file system (Win10 still uses the decades old, DOS restricted NTFS), better hardware support (all but for most recent hardware was cut from Win8/10), a better graphics subsystem (cue the cricket sound), death to the ribbon (why is it still there?), and less change without purpose such as renaming the same thing and placing it somewhere else.
User feedback is there for years, the most popular request right now is to ditch IE (long overdue), but Microsoft is totally ignorant to the collected user requests. How long did it take Microsoft to fix pasting text into the command line? They finally got around to it.
Microsoft would do much better if they built something that users want. They have all the info and the majority of users are asking for just a few things. I doubt that Nutella purged enough egomaniacs from management to right the course.