Suffering with SharePoint
Your point about SharePoint needing customization is the key. I have worked with SharePoint in several of my jobs and in none of those cases has the IT department made the effort to make the platform a useful tool. I think you really need a speacilaist or someone experienced to get the most out of it, especialy the new version which apparently has lot of great features. Unfortunately every time I have used SP, it ended up as a huge, unmanageable document dump.