- Early detection and analysis of failure events.
- Faster determination of root causes.
- Streamlined claims-review and handling.
- Improved engineering visibility into text-based market and service information.
When customers have added up the benefits, they've seen substantial returns through improved business process management. In general, this is a recurring pattern in such BI arenas as scorecarding, business metrics measurements or business activity monitoring. The more often underlying textual or location observations from customers, suppliers and employees is added to the analysis, the truer and more trusted view of the product that emerges. Given a growing battery of tested tools, organizations can ill afford to ignore their unstructured data resources.
Jacques Surveyer is a writer and consultant, see some of his work at theOpenSourcery.com
Towards the Next Generation of Enterprise Search Technology, by A.Z. Broder and A.C. Ciccolo
The Well Organized Enterprise, by Penny Lunt Crosman