SpeechWorks First To Enable Stock Trading Over Phone In Mandarin - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


SpeechWorks First To Enable Stock Trading Over Phone In Mandarin

SpeechWorks International Inc. has deployed a speech-recognition stock trading system in Mandarin for a Taiwanese brokerage, and an industry watcher says the company's claim that it's the first to do so is legit. Taiwanese investors have been able to check stock prices over the phone in Mandarin, but with assistance from Taiwanese systems integrator Systex Corp., SpeechWorks' Mandarin application is letting customers of MasterLink Securities use their phones to actually buy and sell stock on the Taiwanese Stock Exchange.

Nancy Jamison, analyst for Jamison Consulting, says the complexity of both the Mandarin dialect and the language of stock trading makes the SpeechWorks deployment one of the most sophisticated uses of speech-recognition technology to date. Jamison confirmed that the technology has not been used to enable stock trading in Mandarin. She expects the news to boost SpeechWorks' status in the Asian speech-recognition market. "I think it's going to get them a lot more customers in Hong Kong, Taiwan, and the mainland."

SpeechWorks CEO Stuart Patterson says he sees Asia as a huge potential market for the company, largely because of the proliferation of cell phones and the relatively limited access to PCs. In Taiwan, for instance, 60% of the population have cell phones, Patterson says. In addition to Mandarin, the company has applications in Cantonese, Japanese, and Singapore English.

Non-English applications are a growing part of SpeechWorks' strategy in general. Next month, SpeechWorks will complete deployment of a bilingual customer-service system for Continental Airlines that will let passengers choose between English and Spanish applications. Jamison says Continental will become the first U.S. airline to adopt such a system.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
2021 State of ITOps and SecOps Report
2021 State of ITOps and SecOps Report
This new report from InformationWeek explores what we've learned over the past year, critical trends around ITOps and SecOps, and where leaders are focusing their time and efforts to support a growing digital economy. Download it today!
InformationWeek Is Getting an Upgrade!

Find out more about our plans to improve the look, functionality, and performance of the InformationWeek site in the coming months.

Remote Work Tops SF, NYC for Most High-Paying Job Openings
Jessica Davis, Senior Editor, Enterprise Apps,  7/20/2021
Blockchain Gets Real Across Industries
Lisa Morgan, Freelance Writer,  7/22/2021
Seeking a Competitive Edge vs. Chasing Savings in the Cloud
Joao-Pierre S. Ruth, Senior Writer,  7/19/2021
Register for InformationWeek Newsletters
Current Issue
Monitoring Critical Cloud Workloads Report
In this report, our experts will discuss how to advance your ability to monitor critical workloads as they move about the various cloud platforms in your company.
White Papers
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Sponsored Video
Flash Poll