Sprint Offers Management Services For Wireless Devices - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
News

Sprint Offers Management Services For Wireless Devices

The suite lets companies treat wireless devices with the kind of control, security, and customization they use for laptops, Sprint says.

Wireless devices are increasingly being used to access business networks and computers, which creates new issues regarding IT control and security. To help address these issues, Sprint Corp. launched a suite of services for managing wireless devices and operations at this week's CTIA Wireless 2005 conference in New Orleans.

The Sprint Managed Mobility Services, available to Sprint Business Solutions customers, include device fulfillment, asset management, customized delivery of applications, billing- and pricing-management options, and security management. The suite lets companies treat wireless devices with the kind of control, security, and customization they use for laptops, Sprint says.

Imagistics International Inc., which sells, rents, and services copiers and fax machines, is one of 12 trial customers for Sprint Managed Mobility Services. Imagistics sees particular value in Sprint's configuration-management service, which provides the company with "over-the-air" installation of critical software components and helps minimize IT management costs, says John Chillock, VP of customer-service operations at Imagistics.

"Customer satisfaction is priority [No. 1] for us," Chillock says. Imagistics technicians use mobile devices, primarily Treo 600s, to receive customer information. "The [Managed Mobility Services] affords us a turnaround of 24 hours or less when [mobile] device replacement is required."

Imagistics has recently implemented cell-phone policies that cover personal use by employees, and Sprint provides the company with customized online billing reports "so we can see how the wireless minutes are being used," Chillock says. The billing-management piece allows Imagistics' technicians to use minutes from a centralized pool, which is more efficient than managing individual-usage plans. "This will allow us to reduce and control costs," Chillock says.

Remote disablement and passwords are also managed by Sprint. If a technician's mobile device is lost or stolen, for example, the data stored on the device is erased, and the device is disabled as soon as Imagistics notifies Sprint.

Pricing for the Sprint Managed Mobility Services varies based on the level of services selected and the size of the account.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
State of the Cloud
State of the Cloud
Cloud has drastically changed how IT organizations consume and deploy services in the digital age. This research report will delve into public, private and hybrid cloud adoption trends, with a special focus on infrastructure as a service and its role in the enterprise. Find out the challenges organizations are experiencing, and the technologies and strategies they are using to manage and mitigate those challenges today.
Commentary
Enterprise Guide to Edge Computing
Cathleen Gagne, Managing Editor, InformationWeek,  10/15/2019
News
Rethinking IT: Tech Investments that Drive Business Growth
Jessica Davis, Senior Editor, Enterprise Apps,  10/3/2019
Slideshows
IT Careers: 12 Job Skills in Demand for 2020
Cynthia Harvey, Freelance Journalist, InformationWeek,  10/1/2019
Register for InformationWeek Newsletters
Video
Current Issue
Getting Started With Emerging Technologies
Looking to help your enterprise IT team ease the stress of putting new/emerging technologies such as AI, machine learning and IoT to work for their organizations? There are a few ways to get off on the right foot. In this report we share some expert advice on how to approach some of these seemingly daunting tech challenges.
White Papers
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Sponsored Video
Flash Poll