10 Enterprise IT Transformation Trends to Watch for 2020 - InformationWeek

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10 Enterprise IT Transformation Trends to Watch for 2020

Communications giant Verizon shares its insights on the potential technology drivers that may reshape industries this year.
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1. Back to Basics on Tech Investment

Image: deepagopi2011 - stockadobe.com
Image: deepagopi2011 Ė stockadobe.com

Verizon foresees a return to investing in technology that meets basic and core needs within organizations. There may be room for applying some tech investment into efforts to appease customers. That is where specialized technology such as virtual reality could come into play to humanize interactions by giving customers a digital face to respond to rather than mere text.

“A few years ago, this was all too expensive. But now, we can deploy tech to help make life easier, save time and focus business operations on the personalized needs of the individual.”

 

Joao-Pierre S. Ruth has spent his career immersed in business and technology journalism first covering local industries in New Jersey, later as the New York editor for Xconomy delving into the city's tech startup community, and then as a freelancer for such outlets as ... View Full Bio

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