10 IT Jobs That Will Be Done by AI

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Helpdesk specialist

Image: Pixabay

Several technology companies, including Facebook, Microsoft, IBM and Amazon Web Services, have introduced tools that help organizations build chatbots that can carry on conversations with customers. Many organizations have begun experimenting with using these chatbots to answer simple customer service or technical support questions. In addition, people seem open to using chatbots. A 2017 HubSpot survey found that while 57% of people said that they preferred getting help from humans, 40% said they didn’t care as long as they got their questions answered right away. Many of these chatbots incorporate machine learning technology, meaning that they will get better at answering questions over time.

While they may be able to handle only simple queries today, in the future, chatbots will get better at answering complex questions, reducing the need for human agents to answer customer questions.

However, according to the Bureau of Labor Statistics (BLS), the median computer support specialist earned $52,160 per year in 2016, and the market for these workers is growing faster than average.

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