9 Ways AI and Intelligent Automation Affect the C-Suite - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
IT Leadership
News
7/26/2018
08:00 AM
Lisa Morgan
Lisa Morgan
Slideshows
Connect Directly
Twitter
RSS
E-Mail
100%
0%

9 Ways AI and Intelligent Automation Affect the C-Suite

AI and intelligent automation are changing the ways companies compete. Members of the C-suite need to contemplate a broader spectrum of issues than technology alone.
Previous
2 of 10
Next

Mindsets Evolve

Image: Pixabay
Image: Pixabay

The definition of "business as usual" continues to shift as human-machine partnerships evolve. RPA, virtual agents, chatbots, and intelligent interactive voice response systems (IVR) technologies are all being used to automate call centers, although the same technologies can also be applied to many other functions including HR, finance and procurement.

"Leaders are having to consider what to do with their labor sources," said Booz Allen Hamilton's Fraser. "We're finding [that those in the federal sector] are not focused proactively on what they can do better. They may have middle management thinking of ideas to improve workflow processing, or the call script, or the contact response methodology, but if they were to adopt more proactive means of augmenting their workforce with technology such as shadow agency using virtual agents powered by AI to always give the expert answer, they'd be able to spread their workforce, no matter the skill set, and provide the expertise that a citizen might like."

Lisa Morgan is a freelance writer who covers big data and BI for InformationWeek. She has contributed articles, reports, and other types of content to various publications and sites ranging from SD Times to the Economist Intelligent Unit. Frequent areas of coverage include ... View Full Bio

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Previous
2 of 10
Next
Comment  | 
Print  | 
More Insights
InformationWeek Is Getting an Upgrade!

Find out more about our plans to improve the look, functionality, and performance of the InformationWeek site in the coming months.

News
Becoming a Self-Taught Cybersecurity Pro
Jessica Davis, Senior Editor, Enterprise Apps,  6/9/2021
News
Ancestry's DevOps Strategy to Control Its CI/CD Pipeline
Joao-Pierre S. Ruth, Senior Writer,  6/4/2021
Slideshows
IT Leadership: 10 Ways to Unleash Enterprise Innovation
Lisa Morgan, Freelance Writer,  6/8/2021
White Papers
Register for InformationWeek Newsletters
2021 State of ITOps and SecOps Report
2021 State of ITOps and SecOps Report
This new report from InformationWeek explores what we've learned over the past year, critical trends around ITOps and SecOps, and where leaders are focusing their time and efforts to support a growing digital economy. Download it today!
Video
Current Issue
Planning Your Digital Transformation Roadmap
Download this report to learn about the latest technologies and best practices or ensuring a successful transition from outdated business transformation tactics.
Slideshows
Flash Poll