When businesses deliver products and services via the cloud, the IT department and the product team become inseparable. That's why ADP combined its infrastructure and R&D teams under a single tech executive. Here, he talks about the organization and projects currently underway.
Gartner's 10 Tech Predictions That Will Change IT
(Click image for larger view and slideshow.)
ADP is a name many workers recognize because it's been printed on paychecks for decades. This $10.7 billion company, founded in 1949, offers human resource, payroll, tax, and benefits administration solutions. It's been a stalwart among US-based businesses, even as technology changes the corporate landscape.
That may be because ADP has been changing, too. As the company moved its services to cloud computing, customers followed, and now software-as-a-service (SaaS) is the predominant way that ADP delivers services. That change has meant that ADP's IT infrastructure and products are now closer together than ever.
To keep up with these changes, about five years ago the company put its traditional CIO activities and its product and service research and development work together under a single umbrella.
Stuart Sackman, corporate VP of global product and technology, heads that organization at ADP. He recently spoke with InformationWeek about this move, as well as other changes in the larger technology landscape, and how ADP is capitalizing on the opportunities.
The process began with the closer alignment between these traditional CIO activities and the more strategic product and R&D efforts.
"The connection between our client-facing applications and the way they get deployed in our network and infrastructure just keeps getting tighter and tighter," Sackman told InformationWeek in an interview. "As those things got tighter, we made the decision to combine the traditional CIO organization and the R&D organizations."
ADP had previously organized its infrastructure teams by the level of the IT stack or functional expertise, Sackman said -- in database, storage, or networking. The transition to the new organization wasn't always easy.
"We did have some struggles early on because we had a lot of disconnects between what our R&D teams wanted our infrastructure to do, and what our infrastructure teams felt was appropriate," Sackman said.
Sackman's team, which he says currently totals about 8,000 employees, took that effort a step further over the course of the last year with a reorganization designed to more closely align the IT organization's interests with the business's interests.
(Image: Jonathan Weiss/Shutterstock)
Here's how it works. Each ADP product team includes its own dedicated mini-IT, or infrastructure team -- a group of IT pros who specialize in storage, compute, network, and database.
"This has allowed us to bring the teams closer together," Sackman said. "The performance of our applications is demonstrably better. We can measure that through latency, but we also get feedback direct from our clients. We know we are better."
Potential drawbacks of the reorganization included the economics of the change. Would it be more expensive to do it this way? But Sackman said that IT costs are down on a relative basis. They are growing slower than the company's volume of work.
ADP also launched the ADP Marketplace two years ago, a portal where the company publishes its APIs to enable integration with third-party applications that can offer end-customers additional functionality. ADP currently has a couple hundred partners participating.
"There was an idea back then that you could get an on-premises ERP system from a large company, and that system would do everything for you. But that never worked," Sackman said.
To supplement, organizations would add, for example, a new recruiting system or a new performance management system and integrate that. Then the whole IT stack would become more complex and difficult to maintain and upgrade.
Now we have the "API economy," Sackman said. Every application ADP builds is API-enabled, and ADP is retrofitting all of its older applications. The company is developing a set of canonical APIs across its portfolio that are published in the ADP Marketplace.
"The goal of the marketplace is to let clients personalize their ADP solution around their unique needs," Sackman said.
ADP is also investing in providing clients with more insights and information, Sackman said, in the form of ADP DataCloud.
According to Sackman, ADP touches one in every six people paid in the US, so the company can provide insights into salary rates, pay increases, benefits, and more. He said ADP is also investing in predictive analytics that could alert client companies if a valued employee may be thinking of looking for another job -- a "flight risk."
The ADP Stack
ADP operates its own data centers, although Sackman said the company endeavors to make its data centers behave like public cloud. The company is using some actual public cloud for some R&D projects. A lot of the company's application are backed by Oracle database, but newer applications may use other databases such as Cassandra, MongoDB, or MySQL, depending on the application's needs.
ADP also uses a great deal of open source technology for big data analytics including Hadoop clusters.
Sackman said that custom systems were big in the 1980s, ERP was big in the 1990s, and the next big transition will be a change to a more humanized way of dealing with applications as organizations leverage advances in machine learning and natural language processing.
According to Sackman, he's not the only leader of a merged IT and R&D team. It's a growing trend as so many companies, regardless of industry, are becoming technology companies.
"Technology is key and plays a bigger and bigger part in every business," Sackman said.
Jessica Davis has spent a career covering the intersection of business and technology at titles including IDG's Infoworld, Ziff Davis Enterprise's eWeek and Channel Insider, and Penton Technology's MSPmentor. She's passionate about the practical use of business intelligence, ... View Full Bio
We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
2018 State of the CloudCloud adoption is growing, but how are organizations taking advantage of it? Interop ITX and InformationWeek surveyed technology decision-makers to find out, read this report to discover what they had to say!
The Next Generation of IT SupportThe workforce is changing as businesses become global and technology erodes geographical and physical barriers.IT organizations are critical to enabling this transition and can utilize next-generation tools and strategies to provide world-class support regardless of location, platform or device