Re: Anthem Hack: Lessons For IT Leaders
I'm not at all blaming developers or programmers and I do understand that they aren't the ones making the feature requests. My point is that access to any and all data has become the standard. Not only do people want their data they want it presented in multiple ways, exportable and easy to manipulate. What I'm saying here is that without giving customers what they want you won't have much of a business. Finding the balance between keeping customers happy and keeping them protected is a tough one. Make them jump through too many hoops and you'll lose them, hide their data from them and you'll lose them, get hacked and leak their data and you're lose them after they blast your company on social media for a week or two.