Executive VP of Service Delivery & CIO, GXS
Career accomplishment I'm most proud of: At IBM in 1994-'95, we deployed the software that ran online ticket sales for the Atlanta Summer Olympic Games. I led a team that developed and launched IBM's e-commerce software suite, WebSphere Commerce.
Most important career influencer: The people I worked with at McKinsey during 1990-'94. They helped me transition from a techie to being more well rounded. After one of my first meetings with a group of key client executives, a McKinsey partner asked me what I thought. I outlined what I thought the best technical solution was. He asked how I knew that was the right answer. The best I could come up with was, it was intuition from my years of previous experience with similar situations. He explained that without thoroughly understanding the client's business and analyzing the data around the various options, intuition could easily lead to the wrong answer.
On The Job
The next big thing for my industry will be ... cloud-based integration across multiple business processes. For many customers, the meaning of "integration" is changing. Many want to integrate broader business processes and transaction types with their customers, suppliers, banks, and third-party logistics providers.
One thing I'm looking to change: We're continually looking to improve our change management process, reducing the percentage of failed changes that get rolled out. We process more than 50,000 changes in our network each year. Even a 1% error rate means we could introduce 500 failures into the network, which is unacceptable. Our goal is zero defects.
Leisure activities: I race my Porsche for fun sometimes and watch the Formula 1 circuit
Business leader I'd like to have lunch with: Virgin's Richard Branson
Tech vendor CEO I respect the most: Lou Gerstner, for managing the IBM turnaround
If I weren't a CIO, I'd ... consider being a small-business owner--maybe woodworking (cabinets) or plumbing