CIOs Face Changes, Volatility In 2017, Forrester Predicts - InformationWeek
IoT
IoT
IT Leadership
News
11/7/2016
09:06 AM
Jessica Davis
Jessica Davis
Slideshows
Connect Directly
Twitter
RSS
E-Mail
100%
0%
RELATED EVENTS
Open Source Security for Containers in a DevOps World
Dec 07, 2017
Managing container infrastructure in a production environment is challenged by problems of scale. ...Read More>>

CIOs Face Changes, Volatility In 2017, Forrester Predicts

IT transitions will accelerate in 2017 as CIOs look to deliver business outcomes, develop technologies that serve customers, and embrace new technologies such as AI and AR, according to Forrester Research. Here's a look at the research firm's predictions for the new year.
Previous
1 of 12
Next

(Image: Rasica/iStockphoto)

(Image: Rasica/iStockphoto)

If you thought 2016 was crazy, just wait for 2017. Forrester Research is predicting volatility for enterprise IT organizations next year as customers gain more influence. CIOs will find that they will need to accelerate the pace of change.

Forrester released its predictions in the new report, "Predictions 2017: CIOs Push For Speed Amid Volatility."

CIOs used to be in the utility business -- maintaining and operating the systems that run the business. But that charter is changing as organizations embed technology into the products and services they offer to their own customers. Now CIOs must make their business's customers a central focus of the IT organization.

"If you are a CIO and you are out there delivering business outcomes, that's the thing that will help you be successful," said report author Matthew Guarini in an interview with InformationWeek. "If you stay within the realm of what IT looked like five or ten years ago, there's a risk that your IT organization will be marginalized."

That's not the message that some IT pros will want to hear as they grapple with flat budgets and legacy infrastructure. Even if you don't want to hear about the approaching challenges, they will not stop coming until you are ready for them.

"The ability for new companies to come in and disrupt industries has been amazing," Guarini said. CIOs need to prepare their strategies and their teams for those approaching changes.

"Firms need to be customer-led and insights-driven," he said. "They need to move fast, and they need to be connected."

[Looking for more predictions for 2017 and beyond? Read Gartner's 10 Tech Predictions That Will Change IT.]

The term "customer-obsessed" appears repeatedly throughout the new Forrester report, and it's something that CIOs at progressive organizations need to embrace, the report says.

While these changes really should be driven from the CEO-level down, that might not always happen. But even without that support, CIOs can work to build partnerships with other senior-level executives (such as the CMO or the CFO) to get started driving these changes, needed for customer focus and speed.

For instance, a partnership with the CFO could support a new trend in budgeting, where companies look at quarterly investment cycles, rather than annual cycles. Working together, the CIO and the CFO could apply Agile thinking and development sprints to the budgeting process, Guarini said.

Forrester broke out several trends in its 2017 predictions report. If you want to get ready for next year's volatility and speed, we've collected an assortment of those predictions for you here. 

Jessica Davis has spent a career covering the intersection of business and technology at titles including IDG's Infoworld, Ziff Davis Enterprise's eWeek and Channel Insider, and Penton Technology's MSPmentor. She's passionate about the practical use of business intelligence, ... View Full Bio

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Previous
1 of 12
Next
Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
PAKIKO
100%
0%
PAKIKO,
User Rank: Apprentice
11/13/2016 | 10:20:28 AM
Pending Review
This comment is waiting for review by our moderators.
2017 State of IT Report
2017 State of IT Report
In today's technology-driven world, "innovation" has become a basic expectation. IT leaders are tasked with making technical magic, improving customer experience, and boosting the bottom line -- yet often without any increase to the IT budget. How are organizations striking the balance between new initiatives and cost control? Download our report to learn about the biggest challenges and how savvy IT executives are overcoming them.
Register for InformationWeek Newsletters
White Papers
Current Issue
Digital Transformation Myths & Truths
Transformation is on every IT organization's to-do list, but effectively transforming IT means a major shift in technology as well as business models and culture. In this IT Trend Report, we examine some of the misconceptions of digital transformation and look at steps you can take to succeed technically and culturally.
Video
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll