CIOs Face Changes, Volatility In 2017, Forrester Predicts - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
IT Leadership
News
11/7/2016
09:06 AM
Jessica Davis
Jessica Davis
Slideshows
Connect Directly
Twitter
RSS
E-Mail

CIOs Face Changes, Volatility In 2017, Forrester Predicts

IT transitions will accelerate in 2017 as CIOs look to deliver business outcomes, develop technologies that serve customers, and embrace new technologies such as AI and AR, according to Forrester Research. Here's a look at the research firm's predictions for the new year.
2 of 12

Customer-Driven Transformations
The theme of the customer's influence and power runs throughout the Forrester report. Indeed, Forrester describes customers as 'insatiable, putting pressure on all your firm's operations.' As for 2017, 'expect firm-wide operational changes to focus on customer experience -- and an increasing number of wholesale business model changes to focus on specific customer journeys.' 
(Image: George Clerk/iStockphoto)

Customer-Driven Transformations

The theme of the customer's influence and power runs throughout the Forrester report. Indeed, Forrester describes customers as "insatiable, putting pressure on all your firm's operations." As for 2017, "expect firm-wide operational changes to focus on customer experience -- and an increasing number of wholesale business model changes to focus on specific customer journeys."

(Image: George Clerk/iStockphoto)

2 of 12
Comment  | 
Print  | 
Comments
Newest First  |  Oldest First  |  Threaded View
PAKIKO
100%
0%
PAKIKO,
User Rank: Apprentice
11/13/2016 | 10:20:28 AM
Pending Review
This comment is waiting for review by our moderators.
News
IBM Puts Red Hat OpenShift to Work on Sports Data at US Open
Joao-Pierre S. Ruth, Senior Writer,  8/30/2019
Slideshows
IT Careers: 10 Places to Look for Great Developers
Cynthia Harvey, Freelance Journalist, InformationWeek,  9/4/2019
Commentary
Cloud 2.0: A New Era for Public Cloud
Crystal Bedell, Technology Writer,  9/1/2019
White Papers
Register for InformationWeek Newsletters
State of the Cloud
State of the Cloud
Cloud has drastically changed how IT organizations consume and deploy services in the digital age. This research report will delve into public, private and hybrid cloud adoption trends, with a special focus on infrastructure as a service and its role in the enterprise. Find out the challenges organizations are experiencing, and the technologies and strategies they are using to manage and mitigate those challenges today.
Video
Current Issue
Data Science and AI in the Fast Lane
This IT Trend Report will help you gain insight into how quickly and dramatically data science is influencing how enterprises are managed and where they will derive business success. Read the report today!
Slideshows
Flash Poll