CIOs Face Changes, Volatility In 2017, Forrester Predicts - InformationWeek

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11/7/2016
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CIOs Face Changes, Volatility In 2017, Forrester Predicts

IT transitions will accelerate in 2017 as CIOs look to deliver business outcomes, develop technologies that serve customers, and embrace new technologies such as AI and AR, according to Forrester Research. Here's a look at the research firm's predictions for the new year.
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Customer-Driven Transformations
The theme of the customer's influence and power runs throughout the Forrester report. Indeed, Forrester describes customers as 'insatiable, putting pressure on all your firm's operations.' As for 2017, 'expect firm-wide operational changes to focus on customer experience -- and an increasing number of wholesale business model changes to focus on specific customer journeys.' 
(Image: George Clerk/iStockphoto)

Customer-Driven Transformations

The theme of the customer's influence and power runs throughout the Forrester report. Indeed, Forrester describes customers as "insatiable, putting pressure on all your firm's operations." As for 2017, "expect firm-wide operational changes to focus on customer experience -- and an increasing number of wholesale business model changes to focus on specific customer journeys."

(Image: George Clerk/iStockphoto)

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