Tech And Tasers: IT Support In Washington's Prison System - InformationWeek

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IT Leadership // Digital Business
Commentary
9/29/2016
09:06 AM
Susan Nunziata
Susan Nunziata
Commentary

Tech And Tasers: IT Support In Washington's Prison System

The 185 IT professionals at the Washington Department of Corrections support the needs of approximately 8,000 corrections officers and staffers and track some 33,000 assets -- including everything from iPhones to Tasers. Here's the story of how the organization revamped its IT support and service management tools and processes -- and the surprising culture changes that came about as a result.

Bree Forbish, an inmate at Stafford Creek Corrections Center, restores wheelchairs as part of the 'Wheels for the World' program that ships restored wheelchairs to people with disabilities in developing countries.
(Image: Joni and Friends courtesy of WADOC)

Bree Forbish, an inmate at Stafford Creek Corrections Center, restores wheelchairs as part of the "Wheels for the World" program that ships restored wheelchairs to people with disabilities in developing countries.

(Image: Joni and Friends courtesy of WADOC)

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