Re: Eye opening
True story: At a long-ago employer that had an open office before open offices were a thing, many of my coworkers smoked. There were about 10 people, and every 90 minutes like clockwork, at least five of them would head outside for 15 minutes (it was Texas -- lots of smokers, nice weather).
During that time, everyone else picked up the slack. It was kinda like a series of wasteful meetings.
Then, we got a new manager who announced that nonsmokers got to leave two hours early every Friday to make up for the time we were at our desks while the other people were out bullshitting in the parking lot. Suddenly, I spent way less time scrambling to do other peoples' work.
It's all about incentive to change.