10 Strategic Technology Trends for 2020 - InformationWeek

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11/1/2019
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10 Strategic Technology Trends for 2020

Here are the technology trends CIOs and IT leaders need to watch next year, according to Gartner.
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Hyperautomation

Image: mustangjoe - pixabay
Image: mustangjoe - pixabay

What do you get when you combine machine learning, packaged software, and automation tools to deliver work? Hyperautomation, according to Gartner.

The rise of robotic process automation (RPA) launched this trend, but it is more than just RPA. Hyperautomation includes both the tools and also all the steps of automation -- discover, analyze, design, automate, measure, monitor, and reassess, according to Gartner. The goal of hyperautomation is to automate anything that can be automated, and the No. 1 use case for AI is process automation, Burke said.

Jessica Davis has spent a career covering the intersection of business and technology at titles including IDG's Infoworld, Ziff Davis Enterprise's eWeek and Channel Insider, and Penton Technology's MSPmentor. She's passionate about the practical use of business intelligence, ... View Full Bio

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