"It's about whether the technology is ready, but also is the culture ready,"
@Chris: I think that's a million dollar phase in itself. You wouldn't find a lot of companies pay so much attention to culture when it comes to technology adoption. Culture-readiness is something that's often taken for granted and it does lead to many unsuccesful projects. Knowing whether your people are actually ready for the change and whether it can help them become more productive is extremely important.