Mobility, data, the Internet Of Things, cloud computing. These are the terms that IT hears again and again. In fact, there's a term for what all these mean for business and IT: "Digital Transformation." However, what's new about it? At this year's Interop conference, Prashanth Shenoy, Cisco's senior director for enterprise networks and mobility, explained how these technologies are now mature enough to really affect business and begin the transformation that we're heard so much about.
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The Next Generation of IT SupportThe workforce is changing as businesses become global and technology erodes geographical and physical barriers.IT organizations are critical to enabling this transition and can utilize next-generation tools and strategies to provide world-class support regardless of location, platform or device