Today’s fast-paced work environment finds employees striving to improve efficiency, productivity and communication. In an attempt to excel at work, they often use applications, services, data storage and sharing beyond IT’s approval. This practice — known as shadow IT — is having an obvious impact on technical support teams by undercutting sound governance and reducing operational efficiencies.
According to Gartner, by 2020, one-third of security breaches will be because of shadow IT.
There are five ways, though, that IT can become a trusted ally across an organization and build a plan of action against the security vulnerabilities and unnecessary costs of Shadow IT.
The bottom line is that shadow IT doesn’t have to be prevalent if there is open communication between IT and its customers. Employees typically engage in shadow IT because they think it will save time and money by not involving IT in the approval process for the technology they want to use to be more efficient. In reality, going around IT just bypasses the critical management, integration, security, and compliance requirements, related safeguards they support. While it may take a bit of time, additional due diligence and even a bit of hand-holding make it possible to mitigate the risk of shadow IT and safeguard the security, profitability and efficiency of the entire company.
Vineet Misra is a tech enthusiast leading transformational corporate IT, cloud operations, security and business intelligence programs as CIO at Lifesize. For more than 20 years, his goal has been to enhance the role of IT to be more efficient, strategic and flexible within an organization.The InformationWeek community brings together IT practitioners and industry experts with IT advice, education, and opinions. We strive to highlight technology executives and subject matter experts and use their knowledge and experiences to help our audience of IT ... View Full Bio