Re: Outsourcing Mistakes
The funny thing about all this is, ''Outsourcing" is not (or should not be) a buzzword, a dirty word, or any other kind of special word at this point. It's a standard practice that's been around forever - it ought to be well understood, and not viewed as some foreign, inexplicable process by IT managers. Yet, you're exactly right, Shane - these seemingly obvious mistakes still seem all too common at companies both large and small. Do we really still need to tell trained professionals that they need to communicate their needs with their business partners (or risk failure!), just because we're dealing with outsourcing? Apparently, we do.
There's no doubt that there's plenty of room for discussion on best practices when it comes to outsourcing, because it's a complex area. At the same time, though, there ought to be a certain base level of competency that can be expected of managers on the topic... or they should not be employed in the first place. Now, in fairness, this applies to the managers on the other end of the outsourcing equation (foreign or not) as well, right? You shouldn't need a memo to tell you that your client would like profits to go up and cost to go down, that's a lame excuse. If you're going to advertise that you can provide someone the same service as a competitor at a better price, then you should back up that claim.