Re: 6 Reorg Steps For Telecom
This is a great list, Marty, and as you say, it's most suited for organizations that are lagging behind on some changes they probably should have made years ago. After all, even if these employees still have telephones on their desk, they probably aren't using them all that much! The notion that anyone even still has dedicated telecom staff seems strange to me, but as they say, someone's got to do it. In the sense, some of the more heady concepts here seem like great things to keep in mind for even the most cutting edge companies.
Some of these tips are pretty straightforward (disaggregated > vertical), but others are bound to be a little more painful depending on your organization. Your 'business analysis team' might just be one guy, and he might already have his plate pretty full. If your telecom support is outsourced, it might be a little tricky to merge it with IT support (or, heck, maybe your IT support is outsourced). App integration might be slow or impossible if your pipeline is already set, or it might be not relevant for you. Seems like an area where your needs are going to vary widely based on the type and size of your business. Regardless of all that, your point is on the money - it's high time we rethink how we view telecom.