8 Painful Vendor Mistakes IT Pros Make - InformationWeek

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IT Leadership // IT Strategy
News
9/22/2016
07:06 AM
Susan Nunziata
Susan Nunziata
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8 Painful Vendor Mistakes IT Pros Make

When InformationWeek surveyed 100 IT leaders about their biggest mistakes, failures around vendor choice, contract negotiations, and SLAs emerged as major sources of pain. Here, we highlight 8 mistakes IT professionals make in working with vendors -- and what you can learn from their experiences.
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Overlooking IT Service Contracts
With each new product deployment comes the need for vendor service, yet it's all too easy to let these service contracts renew without review. That's one of the bigger mistakes one respondent said his company made in the past 12 months. 
'A large portion of an IT budget is comprised of service contracts, and frequently there are many legacy agreements that can be renegotiated and re-evaluated to lower spend,' the respondent said. 'If we had engaged dedicated resources earlier, it would have led to cost efficiencies and forced us to gauge the value of our service contract portfolio.'
Lesson learned: Investing the time and personnel to evaluate your vendor service contracts on a regular basis will pay off in terms of potential cost savings. It will also help eliminate redundancies as your organization's service needs change.
(Image: BrianAJackson/iStockphoto)

Overlooking IT Service Contracts

With each new product deployment comes the need for vendor service, yet it's all too easy to let these service contracts renew without review. That's one of the bigger mistakes one respondent said his company made in the past 12 months.

"A large portion of an IT budget is comprised of service contracts, and frequently there are many legacy agreements that can be renegotiated and re-evaluated to lower spend," the respondent said. "If we had engaged dedicated resources earlier, it would have led to cost efficiencies and forced us to gauge the value of our service contract portfolio."

Lesson learned: Investing the time and personnel to evaluate your vendor service contracts on a regular basis will pay off in terms of potential cost savings. It will also help eliminate redundancies as your organization's service needs change.

(Image: BrianAJackson/iStockphoto)

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