There';s plenty of whining on both sides of the aisle
Good comments on those survey results, Art. The danger of shadow IT grows right along with availability of cloud services, and IT managers prefer not to see it. See Ben Kepes comments on his Diversity Limited blog: http://diversity.net.nz/more-proof-that-shadow-it-is-a-growing-issue/2013/01/31/ When it comes to whining, however, I think the people in the business units who say IT isn't fast enough have no idea what responsibilities IT is saddled with and how hard it is to meet all the demands. Just saying.... whining on both sides of the aisles.