Re: Some goals are tricky
@Joe - I capisce. I grew up the same way. I also had an IT boss which apparently did as well. He would promise the moon and stars to our users and dump it on us to figure it out.
Sometimes, I surprised myself how much I could really do when I had no other choice.
Sometimes though, it put us in the awkward position of having to explain to the user that we really couldn't do what we were asked, either because of limited knowledge, resources (human or capital) or time. Many times the answer came down to this: we can't do what you want unless you are willing to spend X amount more money.
Budget constraints proved to be our savior on multiple occasions.