Technology Training: Why We're In Hell - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
IT Leadership // IT Strategy
Commentary
12/19/2014
08:36 AM
Grumpy IT Guy
Grumpy IT Guy
Commentary

Technology Training: Why We're In Hell

Is the problem the death-by-PowerPoint training that everyone hates? Or that our enterprise apps look worse than Keith Richards with a hangover?

(Image: Matthew Simmons/Wikipedia)
(Image: Matthew Simmons/Wikipedia)

Comment  | 
Print  | 
Comments
Oldest First  |  Newest First  |  Threaded View
Page 1 / 2   >   >>
jagibbons
50%
50%
jagibbons,
User Rank: Ninja
12/19/2014 | 11:18:00 AM
Too true
If we have to provide training on our applications that we build and sell to our customers, then we missed the boat. If you know the business the process the application works with, you should be able to use the application to do the business process without much in the way of training.
TerryB
100%
0%
TerryB,
User Rank: Ninja
12/19/2014 | 1:09:22 PM
You have a training budget?
That right there qualifies you for Company of the Year. I'm impressed.

But I'm with you, any training that involves someone reading a Powerpoint to you in the training session makes me about as grumpy as anyone can get. Especially when more work went into the branding of the Powerpoint slide show than the actual content they are training on.
Brian.Dean
50%
50%
Brian.Dean,
User Rank: Ninja
12/20/2014 | 2:45:50 AM
Re: You have a training budget?
If a task needs to be completed then all that is needed is the application and Youtube. In an enterprise setting, if the app has a decent amount of scale/users then, plenty of documentation and videos exist for it as well. Training here is dependent on the employee's desire to complete a certain task using a certain application, and the apps that require training are often times so complex that training becomes an on-going process -- one that a 1-hour training session cannot replace.
Gigi3
100%
0%
Gigi3,
User Rank: Ninja
12/22/2014 | 5:09:31 AM
Re: Too true
"If we have to provide training on our applications that we build and sell to our customers, then we missed the boat. If you know the business the process the application works with, you should be able to use the application to do the business process without much in the way of training."

Jaggibons, without proper customer education how they can understand its operation and functionality. I remember MS is conducting training (direct and through third parties)for their various products.
SaneIT
50%
50%
SaneIT,
User Rank: Ninja
12/22/2014 | 7:25:44 AM
Re: Too true
If I had an inventory control system that was was easy as Amazon I think I'd spend half my day asking if I had died and this was IT heaven.  I like the concept of making things easy but sadly even those easy things trip people up when they actually have to do things with it.  Sure you can tell someone to "buy something from Amazon" and they'll figure that out but tell them to buy something specific, in a specific color and get the best price without shipping overseas and the story changes.  Sometimes that complexity it built in because we don't work in such a simple environment.
David F. Carr
50%
50%
David F. Carr,
User Rank: Author
12/22/2014 | 8:55:53 AM
No amount of PowerPoint will save you
No amount of PowerPoint will make a crappy corporate app better. That also goes for cheerful infographics with circles and arrows explaining how easy to use it is.
PedroGonzales
50%
50%
PedroGonzales,
User Rank: Ninja
12/22/2014 | 10:19:43 AM
Re: No amount of PowerPoint will save you
With all these talk about usability and easy of use. There still many companies that seem to ignore this when desining their applications.  Specially, the applications that are crucial to a business process
jagibbons
50%
50%
jagibbons,
User Rank: Ninja
12/22/2014 | 3:46:10 PM
Re: Too true
...without proper ucstomer education how can they understand its operation and functionality.

The goal should always be to build and deliver and application that doesn't require training. When I think of really well designed applications, tools like Gmail and TurboTax come to mind. The applications are intuitive and do their function really well. I know it isn't realistic for all applications to be super easy. It should be the goal we all strive toward.
Gigi3
100%
0%
Gigi3,
User Rank: Ninja
12/29/2014 | 3:25:14 AM
Re: Too true
"The goal should always be to build and deliver and application that doesn't require training. When I think of really well designed applications, tools like Gmail and TurboTax come to mind. The applications are intuitive and do their function really well. I know it isn't realistic for all applications to be super easy. It should be the goal we all strive toward."

Jagibbons, you are right about certain things and self sustained peoples. I know many people's are putting effort to learn themselves with the help of help tools. 
SaneIT
50%
50%
SaneIT,
User Rank: Ninja
12/29/2014 | 7:55:05 AM
Re: No amount of PowerPoint will save you
@David, I've seen entire training manuals made in PowerPoint.  Not only does it not make things better, when over used it makes them much worse.  I remember standing behind someone while they flipped through the slides to find the part in the presentation that covered what they were trying to do it was a very painful experience.
Page 1 / 2   >   >>
Slideshows
Reflections on Tech in 2019
James M. Connolly, Editorial Director, InformationWeek and Network Computing,  12/9/2019
Slideshows
What Digital Transformation Is (And Isn't)
Cynthia Harvey, Freelance Journalist, InformationWeek,  12/4/2019
Commentary
Watch Out for New Barriers to Faster Software Development
Lisa Morgan, Freelance Writer,  12/3/2019
White Papers
Register for InformationWeek Newsletters
Video
Current Issue
The Cloud Gets Ready for the 20's
This IT Trend Report explores how cloud computing is being shaped for the next phase in its maturation. It will help enterprise IT decision makers and business leaders understand some of the key trends reflected emerging cloud concepts and technologies, and in enterprise cloud usage patterns. Get it today!
Slideshows
Flash Poll