Re: Walmart, BoA Are Top IT Spenders
This definitely pulls a lot of things into perspective. Think about big IT innovators; Does Walmart come to mind at all? Even banks, who we all know have rigorous IT needs would not necessarily top most people's lists. What we have here is a referendum on the 'everyone is digital' mantra - the size of your company directly translates to the size of your IT spending. The idea of the virtualization, etc. mainstays we talk about here every day trying to court the old guard may be a bit jarring, but I have every belief that it's the truth. SoozyG adds an interesting point - these big companies have multiple 'arms'. If Wal-Mart developed it's site as a seperate business, that business needed extra IT staff, extra management, and extra infrastructure. It's that kind of scale that led Amazon to build AWS, which is now one of their biggest offerings (and coincidentally comes back into play here).
I am curious about these customer-facing offerings, though. First, we're lacking some details here. What kind of apps did Nordstrom develop? I read once about their employees carrying tablets or something similar, but that was only a pilot program at some stores, I think. Does anyone know if that's still going on? Second, I wonder how many customers are actually regular users of these kinds of in-store things. As Cafzali points out, Walmart is known for catering to certain demographics. People who want to get their shopping done fast, all in one place, and at the lowest possible price - perhaps not the most tech-inclined bunch. Heck, I'm a huge gadget geek, and I can't think of one time I've pulled out my phone in a store for any kind of "enhanced experience". It seems like everyone keeps saying that 'next year' is the big year for this to take off, but when is next year coming?