MillerCoors' $100-Million IT Lawsuit Warning - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IT Leadership

MillerCoors’ $100-Million IT Lawsuit Warning

There are lessons to be learned by CIOs planning outsourcing projects in the dueling lawsuits involving MillerCoors and HCL.

Image: Pixabay/Jessica45
Image: Pixabay/Jessica45

Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View
User Rank: Ninja
8/4/2017 | 1:12:10 PM
"Did not deliver software free of defects"
Find me any contractor or development department that is able to deliver software free of defects....I save you some time, because there is none. Defects happen and the far more important issue is how they are dealth with. I rather see a fix come in within a day after release than wait months until all issues are fixed, many of them may not even come up ever in production. It also begs the question if the requirements were free of defects. I doubt it.
User Rank: Apprentice
7/27/2017 | 12:08:20 PM
Stockholm Syndrome
I'm in the HVAC controls business and years ago I realized that our field people sometimes suffer from "Stockholm Syndrome" where they are out with the customer so much that when something is wrong they begin to instinctively blame our company without researching the facts. They can also get "Santa Clause Syndrome" where they begin to give away services which are not in the proposal.
User Rank: Moderator
7/27/2017 | 10:58:14 AM
When IT vendor & client are at odds…
Problems with contract details and joint responsibilities are common between IT vendors and clients.  Most of the time it's just the vendor or the customer has not done its diligence.  However, I am surprised to learn the affinity between a client's own IT staff and the vendor.  Also, the idea that decision delays are more costly than a wrong decision that can be corrected if subsequence correct decisions are made promptly is also unexpected, but make sense once thought through.  Thanks for the piece.
Study Proposes 5 Primary Traits of Innovation Leaders
Joao-Pierre S. Ruth, Senior Writer,  11/8/2019
Top-Paying U.S. Cities for Data Scientists and Data Analysts
Cynthia Harvey, Freelance Journalist, InformationWeek,  11/5/2019
10 Strategic Technology Trends for 2020
Jessica Davis, Senior Editor, Enterprise Apps,  11/1/2019
White Papers
Register for InformationWeek Newsletters
State of the Cloud
State of the Cloud
Cloud has drastically changed how IT organizations consume and deploy services in the digital age. This research report will delve into public, private and hybrid cloud adoption trends, with a special focus on infrastructure as a service and its role in the enterprise. Find out the challenges organizations are experiencing, and the technologies and strategies they are using to manage and mitigate those challenges today.
Current Issue
Getting Started With Emerging Technologies
Looking to help your enterprise IT team ease the stress of putting new/emerging technologies such as AI, machine learning and IoT to work for their organizations? There are a few ways to get off on the right foot. In this report we share some expert advice on how to approach some of these seemingly daunting tech challenges.
Flash Poll