5 IT Talent, Staffing Fails To Avoid - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
IT Leadership // Team Building & Staffing
News
8/26/2016
05:06 PM
Susan Nunziata
Susan Nunziata
Slideshows

5 IT Talent, Staffing Fails To Avoid 

When InformationWeek surveyed 100 IT leaders about their greatest mistakes, talent and staffing were among the many issues we heard about. Here, we focus on five of the biggest mistakes made in this category-and offer some advice on how you can learn from the pain of your peers.
2 of 6

Forgetting To Connect IT To Customers
Allowing IT to feel disconnected from customers was a challenge one healthcare organization had to overcome. According to this survey respondent, IT team members were not engaged in understanding how the work they were doing was directly affecting the cancer patients, caregivers, and clinical teams working at the organization.
This is a mistake we've seen at many organizations, and speaks to the root of why IT often flounders when it comes to communicating its business value. 
Here's how this survey respondent said the company rectified the error of its ways: 'Once this was identified, significant changes were made enhancing the connection between IT employees, the mission, and unique care model offered at our hospitals. We made monthly rounding in the hospitals mandatory for all IT employees, and improved our clinical systems by listening to our clinical teams and patients' needs.'
The company conducts its own internal surveys every year to measure the emotional engagement of all its employees. As a result of the changes made in IT, the internal surveys showed the number of IT employees who were 'highly emotionally engaged' increased 16%, while the number of IT employees who were 'disengaged' decreased 8% compared with the prior year.
(Image: shironosov/iStockphoto)

Forgetting To Connect IT To Customers

Allowing IT to feel disconnected from customers was a challenge one healthcare organization had to overcome. According to this survey respondent, IT team members were not engaged in understanding how the work they were doing was directly affecting the cancer patients, caregivers, and clinical teams working at the organization.

This is a mistake we've seen at many organizations, and speaks to the root of why IT often flounders when it comes to communicating its business value.

Here's how this survey respondent said the company rectified the error of its ways: "Once this was identified, significant changes were made enhancing the connection between IT employees, the mission, and unique care model offered at our hospitals. We made monthly rounding in the hospitals mandatory for all IT employees, and improved our clinical systems by listening to our clinical teams and patients' needs."

The company conducts its own internal surveys every year to measure the emotional engagement of all its employees. As a result of the changes made in IT, the internal surveys showed the number of IT employees who were "highly emotionally engaged" increased 16%, while the number of IT employees who were "disengaged" decreased 8% compared with the prior year.

(Image: shironosov/iStockphoto)

2 of 6
Comment  | 
Print  | 
Comments
Newest First  |  Oldest First  |  Threaded View
Susan Fourtané
100%
0%
Susan Fourtané,
User Rank: Author
8/31/2016 | 4:00:20 AM
Re: When the candidates are not the problem
Exactly, Joe. It's one of those things everybody knows but no one likes to talk about. Some hiring managers think that making the process long, exhausting, and hard maybe gives more ccredibility to the company and reflects the importance of the position. They are wrong. Then there are the complains about "there is no talent," which is not really true. -Susan
Joe Stanganelli
50%
50%
Joe Stanganelli,
User Rank: Author
8/30/2016 | 10:11:10 PM
Re: When the candidates are not the problem
Indeed, Susan.  For all the talk about how much a "bad hire" costs, what about the cost of a bad, slow, inefficient hiring process?  Or the cost of leaving a position unfilled for too long?

Or even the cost of a "mediocre hire" to save a few bucks on process when a better process costing a bit more time and money could lead to a stellar hire?

But nobody likes to talk about that.
Susan Fourtané
100%
0%
Susan Fourtané,
User Rank: Author
8/30/2016 | 6:55:12 PM
When the candidates are not the problem
I think there are two things many companies fail: Bering ready to invest in talent and making the process of hiring as stressful, difficult, and tricky as they can. The end result not always reflects success. Perhaps it's about time they changed something? -Susan
News
The State of Chatbots: Pandemic Edition
Jessica Davis, Senior Editor, Enterprise Apps,  9/10/2020
Commentary
Deloitte on Cloud, the Edge, and Enterprise Expectations
Joao-Pierre S. Ruth, Senior Writer,  9/14/2020
Slideshows
Data Science: How the Pandemic Has Affected 10 Popular Jobs
Cynthia Harvey, Freelance Journalist, InformationWeek,  9/9/2020
White Papers
Register for InformationWeek Newsletters
Video
Current Issue
IT Automation Transforms Network Management
In this special report we will examine the layers of automation and orchestration in IT operations, and how they can provide high availability and greater scale for modern applications and business demands.
Slideshows
Flash Poll