Re: IT Needs A Dose Of Its Own Medicine
Try replacing "IT" with "sales" in that thought -- a salesperson might argue that numbers alone can never tell the whole story. And, maybe that's so. But it won't stop a sales director from firing a salesperson who can't make his numbers, even if customers & coworkers think he's a great guy.
Same for manufacturing. Doesn't matter how nice it is that Company A makes its widgets in the US in a carbon-neutral factory; if it can't do so efficiently and deliver profits, the operation will be outsourced. Sure, maybe the company can quantify a marketing advantage to putting "Made in the USA" on the package. But it better be able to show that this advantage offsets added costs.
Like it or not, we're all in a metrics-driven world.